Our team of experts, at your service
We believe that customer service is the core of any business. With this in mind, we have created a team fully dedicated to support our partners. The AP.esse customer service centre utilises the AP.esse cloud infrastructure, a system of digital services created to provide customised and effective responses through a series of solutions and services integrated with our brands.
On-line Ticketing
The innovative Help Desk service makes the management of support requests simple and rapid. Each of our partners have access to this service through the cloud portal. It allows activation, management and monitoring of all support tickets, enabling a direct and always active channel of communication with the company.
Online RMA requests
The cloud portal also makes available to our partners a simple method to create RMA (Return Merchandise Authorization) requests. Thanks to this RMA management feature, we are able to provide more efficient solutions with faster response times in order to support our partners, wherever they are located, in the best way possible.
Customised Support plans
To ensure maximum peace of mind for our partners, we have created an extremely extensive and flexible extended warranty program. A complete portfolio of programs, personalised to the needs of every client, that also offers the possibility of covering any unforeseen events by adapting to the requirements and objectives of any type of business activity.